Frequently Asked Questions FAQ
Customer support
Mail Address:
[email protected]
About our products
Q1 How can I confirm if my television is compatible with the product?
You can check the TV Compatibility List for your television. If you cannot find your TV on the compatibility list or have any other questions, please feel free to contact us.
Q2 I would like to obtain detailed information on product dimensions, materials and design.
It's our policy to provide all the necessary information to our valued customers. If you have any question or need further information, please don’t hesitate to contact us.
Q3 I do not understand how to assemble the product.
Please contact us. Our staff will be happy to provide any information you need.
Q4 I accidentally broke a part while assembling the product.
Inadvertent application of excessive force can cause an injury or damage to the product. If you find any difficulties while assembling the product, please contact us for help.
We first try to understand the situation and will be of service to you as far as possible we can.
For quicker response, send an e-mail containing the part number (see the instruction manual), and desirably a photo, of the damaged part to: [[email protected]]
We first try to understand the situation and will be of service to you as far as possible we can.
For quicker response, send an e-mail containing the part number (see the instruction manual), and desirably a photo, of the damaged part to: [[email protected]]